Frequently Asked Questions
When will the first issue arrive?
Our Christmas subscriptions start with the first issue available in January 2025. These will be the following issues and delivery dates:
Auto Express issue 1864, delivered around Wednesday 8th January 2025.
evo issue 330, delivered around Monday 6th January 2025.
Auto Express issue 1864, delivered around Wednesday 8th January 2025.
evo issue 330, delivered around Monday 6th January 2025.
I’m giving a gift subscription do you send anything to the recipient?
Gift subscriptions and KeepCups (if ordered) will be shipped directly to the lucky recipient. Don’t worry – we won’t let them know it’s coming (we’d hate to ruin the surprise!)
How do I renew my gift subscription?
To renew a gift subscription online please visit YourSubscription.co.uk, and log in with your Customer Number, surname or post code and click the Renew tab. The Customer Number is quoted in your welcome correspondence or alternatively you can click here. Alternatively, please call 0330 333 9490 to renew.
How does the recipient access the digital part of the subscription?
Please follow the instructions below to gain access to the digital part of the subscription.
- Make a note of your Order Number.
- Install the magazine app from the App Store or Google Play.
- FOR IOS: Open the app and tap the cog or menu bar in the top corner. Select 'Account', then select 'Existing Subscriptions' and enter your Order Number.
- FOR ANDROID: Open the app and sign in by tapping the person icon in the top corner, then tap on 'Existing Subscriptions' and enter your Order Number in the account ID box.
- Now you can download the current issue and start reading.
What is Carwow Group?
Autovia Limited is now known as Carwow Studio Limited after recently becoming part of the Carwow Group. Carwow Group is owned by Carwow ltd. Carwow Studio Limited registered office address is Verde Building, 10 Bressenden Pl, Victoria, London, SW1E 5DH.
What is Autovia Limited new name and address?
Autovia Limited is now known as Carwow Studio Limited after recently becoming part of the Carwow Group. Carwow Group is owned by Carwow ltd. Carwow Studio Limited registered office address is Verde Building, 10 Bressenden Pl, Victoria, London, SW1E 5DH.
How will my order be confirmed?
If you have ordered on the website, you will receive an instant email confirmation straight after placing your order. A welcome email will follow a few days later confirming your subscription details once processed.
If you ordered on the telephone or by post, you would receive an acknowledgement letter 7 working days after placing the order. Please keep these documents handy as they contain important contact details including your Customer Number.
If you ordered on the telephone or by post, you would receive an acknowledgement letter 7 working days after placing the order. Please keep these documents handy as they contain important contact details including your Customer Number.
If I purchase a gift subscription what does the recipient receive?
The recipient will begin to receive the magazines from the subscription start date. All correspondence will be sent to the bill payer.
Can I manage my details online?
Yes, you can update your privacy preferences, change your address, renew your subscription and view delivery dates via yoursubscription.co.uk our self-service subscription website.
Why do you have trial rates?
We do offer trial subscription rates for new customers to try out our magazines. Following the trial, the subscription price will increase to the follow on rate as shown when ordering.
Are you cutting down on plastics?
Here at Carwow, we are always looking for ways to protect our environment. We are continually trialling different methods of sending out our magazines:
‘Naked issues’ are sent without any wrapping or in an envelope and have you address printed on the magazine cover.
We wrap our magazines in paper wrapping rather than plastic.
‘Naked issues’ are sent without any wrapping or in an envelope and have you address printed on the magazine cover.
We wrap our magazines in paper wrapping rather than plastic.
Is my personal data secure?
Absolutely, on our website we use SSL software to encrypt your personal and payment details to ensure that your information is always kept secure. Our subscription bureau is PCI compliant level 1 which is the same level as a Bank.
Can I pause my subscription?
We understand that from time to time you may need to take a break, so you are able to suspend your subscription for up to 3 months. Please contact our Customer Care team on 0330 333 9491 and a member of the team will be happy to help.
How to contact the Customer Care team?
The Customer Care team are available via phone, email, LiveChat or post.
Email: customercare@subscribe.autoexpress.co.uk for Auto Express or customercare@subscribe.evo.co.uk for evo
Telephone: 0330 333 9491
For Live Chat, visit yoursubscription.co.uk and select ‘Chat live with us’ button
Post: Carwow Studio Limited, Rockwood House, Perrymount Road, Haywards Heath, West Sussex, RH16 3DH United Kingdom.
Our (UK) telephone opening hours are:
Monday – Friday 8.30am to 7.00pm
Saturday 10.00am – 3.00pm
Email: customercare@subscribe.autoexpress.co.uk for Auto Express or customercare@subscribe.evo.co.uk for evo
Telephone: 0330 333 9491
For Live Chat, visit yoursubscription.co.uk and select ‘Chat live with us’ button
Post: Carwow Studio Limited, Rockwood House, Perrymount Road, Haywards Heath, West Sussex, RH16 3DH United Kingdom.
Our (UK) telephone opening hours are:
Monday – Friday 8.30am to 7.00pm
Saturday 10.00am – 3.00pm
How can I cancel my subscription?
If you would like to cancel your subscription, please call our Customer Care team on 0330 333 9491 and a member of the team will be happy to help.
How do I change my address?
To amend your address online please visit yoursubscription.co.uk, log in with your Customer Number, Surname or post code and click renew.
yoursubscription.co.uk is our self-service subscription website.
Your Customer Number is quoted on your welcome letter or alternatively you can click here
Please allow 2 days for your change of address to be applied.
Alternatively, please call 0330 333 9491.
yoursubscription.co.uk is our self-service subscription website.
Your Customer Number is quoted on your welcome letter or alternatively you can click here
Please allow 2 days for your change of address to be applied.
Alternatively, please call 0330 333 9491.
How can I renew my subscription?
To renew your subscription online please visit yoursubscription.co.uk, log in with your Customer Number, surname or post code and click renew. Your Customer Number is quoted on your welcome letter or alternatively you can click here.
Alternatively, please call 0330 333 9491.
Alternatively, please call 0330 333 9491.
How can I find my Customer Number?
Your Customer Number is quoted on your welcome letter or alternatively you can click here.
How can I update my privacy preferences?
You can update your privacy preferences by visiting yoursubscription.co.uk and log in with your Customer Number, Surname or post code and select Contact Preferences.
How can I purchase a back issue?
To purchase a back issue please call our Customer Care team on 0330 333 9491 and a member of the team will be happy to help.
My copy hasn’t arrived or arrived damaged, what should I do?
If your copy hasn’t arrived or has arrived damaged, please email the Customer Care team on customercare@subscribe.autoexpress.co.uk for Auto Express or customercare@subscribe.evo.co.uk for evo or telephone 0330 333 9491.
Our telephone opening hours are:
Mon to Fri 8.30am – 7.00pm
Sat 10.00am – 3.00 pm
Closed Sunday
Our telephone opening hours are:
Mon to Fri 8.30am – 7.00pm
Sat 10.00am – 3.00 pm
Closed Sunday
My copy has arrived late, what should I do?
We are sorry to hear your magazine has arrived late, please contact the Customer Care team on customercare@subscribe.autoexpress.co.uk for Auto Express or customercare@subscribe.evo.co.uk for evo. If you are having delivery issues, have you considered the digital edition?
Which digital issues do I have access to when my subscription begins?
Whilst you have an active subscription you will be able to access all issues available within the app from the start date of your subscription. If you cancel your subscription you will not be able to access any issues unless you have downloaded them.
What devices can I use?
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops.
Where can I download the app?
The app can be downloaded via App Store and Google Play.
How soon can I access the digital edition?
If you place your order on the website, you will have instant access. Orders places via the telephone or post will begin with the start date of your subscription.
I purchased via Apple and I need help?
Apple’s customer support site can be found at https://support.apple.com/en-gb.
Overseas delivery updates?
For regular Royal Mail International Service Alerts please visit - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1.